Specialist
We pride ourselves on being able to cater for unusual risks and niche sectors. This starts with having the necessary underwriting expertise and carries through to the claims proposition. As well as the willingness to be flexible in our approach, we recognise there is a need for specialist knowledge and bespoke processes to deliver a great claims experience. We are committed to working with our key partners to build and deliver what they need.
Expertise
We have an in-house team of highly experience experts who specialise in complex losses.
Service
We strive to provide a market leading experience for all our partners and customers and there is no other area where this is more important than Claims. Efficient processes are important, but we recognise that not every claim is the same and, in turn, not every customer’s needs are the same. We encourage our handlers to be flexible in their approach and, beyond anything, apply common sense. This approach, along with giving our partners direct access into the key decision makers, means we can offer a hassle-free claims service.
Contact Information
Here’s how to report a claim or get in contact with the claims team.
Motor
Please use the contact details below for claims from the following products:
- Classic Vehicles
- Commercial Vehicles (including Agricultural and Fleet)
- Collectors Vehicles
- Enthusiast Vehicles
- Motorsport
- Short Term Cover
Email (Newly Reported Claims): [email protected]
Email (Existing Claims Reported From 10/08/2026): [email protected]
Email (Existing Claims Reported Pre 10/08/2026): [email protected]
Phone (UK): 0333 305 8120
Phone (Outside UK): 0203 823 1950
Motor Trade
Please use the contact details under the Motor section where there is:
- A claim is made on a Road Risks Only product
- Damage to or Theft of a vehicle insured under the policy whilst away from the insured’s premises
- Damage to the windscreen of a vehicle insured under the policy.
Please use the contact details under the Property & Casualty section where there is:
- Any claim not involving damage to a motor vehicle
- Any business interruption claim
- Any claim for injury or loss from an employee
- Any claim for injury or loss from a customer or member of the public occurring at an insured property
- Any claim involving a vehicle which is on the insured’s premises
- Any damage to property insured under the policy.
Property & Casualty
Please use the contact details below for claims from the following products:
- Allotments
- Canine
- District Association
- Leisure (Touring Caravans, Static Caravans, Tents and Holiday Homes)
- Imaging & Photographers
- Mobility Scooters
- Real Estate
- Site Operators
Email: [email protected]
Phone: 0330 174 1600
Tour Operators Liability
Please use the contact details for tour operator claims:
Email: [email protected]
Phone: 0330 174 1628
Professional Indemnity Combined
Please use the contact details below for claims from the following products:
- Kingsbridge Professional Indemnity
- Open Market Professional Indemnity
Email: [email protected]
Phone: 0330 174 4657