We pride ourselves on being able to cater for unusual risks and niche sectors. This starts with having the necessary underwriting expertise and carries through to the claims proposition. As well as the willingness to be flexible in our approach, we recognise there is a need for specialist knowledge and bespoke processes to deliver a great claims experience. We are committed to working with our key partners to build and deliver what they need.
We have an in-house team of highly experience experts who specialise in complex losses.
We strive to provide a market leading experience for all our partners and customers and there is no other area where this is more important than Claims. Efficient processes are important, but we recognise that not every claim is the same and, in turn, not every customer’s needs are the same. We encourage our handlers to be flexible in their approach and, beyond anything, apply common sense. This approach, along with giving our partners direct access into the key decision makers, means we can offer a hassle-free claims service.