Newly Reported Claims (From 10/08/2026) and Existing Reported Claims (From 10/8/2026):
We are working with MPL Claims Management to deliver a fully managed solution to our customers.
MPL will deal with all aspects of our customer’s claims, including first notification of loss, repair management, and subrogation (recovery). MPL’s priority is to ensure that our customers receive excellent service when a claim occurs.
We have an in-house technical claims team, which has expertise is complex third-party claims; but which also ultimately oversees all elements of the claim operation. The internal team focus on identifying and aggressively defending customer’s interests against fraudulent and exaggerated claims, as well as managing legitimate injury claims. Brokers working with us benefit from direct access to the key decision makers within our internal claims team. The team received market recognition in 2026 as it was shortlisted as a finalist for the Insurance Times Claims Excellence Awards (Claims Team of The Year).
Here is how to report a claim or get in contact with the claims team.
Email:
New Claims: [email protected]
Existing Claims: [email protected]
Phone (UK): 03333058120
Post:
MPL Claims Ltd
The Octagon
27 Middleborough
Colchester
CO1 1TG
Existing Claims Reported (Pre 10/08/2026)
AAC continue to manage claims on behalf of our customers for accidents already reported prior to 10/08/2026.
Here is how to contact the claims team.
Email: [email protected]
Phone (UK): 03333058120
Post:
7, Argent Court,
Sylvan Way,
Basildon
SS15 6TH